All MONO products are guaranteed for life against defects in materials and workmanship. If you think something is not right with your MONO product, that makes us sad and we want to fix it! So here's what to do:
If you bought your MONO product in the United States:
No receipt necessary.
- take some photos of the issue
- send the photos to us at email@example.com
If you bought your MONO product outside of the United States:
We might need to see a copy of your receipt. If you can't provide a receipt we may still be able to help you so please contact us anyway:
- take some photos of the issue
- send the photos and a copy of your receipt to firstname.lastname@example.org
- if you don't have your receipt it would still be helpful to know where and when you made your MONO purchase so include that info in lieu of a receipt, please
If you have moved since you bought your MONO products and now reside in a country where we have no distributors (yet). This is a difficult one for us and we will do everything we can to process your claim, however:
- You may be responsible for shipping charges
- There may even be customs charges which you will have to pay
- We may not be able to process your claim at all unless you can provide an address to which we can ship without unreasonable costs
Special note to our U.K. customers: U.K. warranty policy dictates you must contact the local dealer where you purchased your MONO product for any warranty claims. However, we are here to answer any questions and help you with that if you need us!
We want you to be as happy with your MONO stuff as we are to be making it!
COVERED: defective sewing/stitching, defective zippers, attachment hardware, and clips.
NOT COVERED: Reasonable wear and tear such as rips, tears, peels, and fading. Issues arising from abuse or misuse of the product. Zippers beyond two years because they are subject to regular use and abuse, unless they are deemed at MONO's discretion to have a defect in the manufacture or installation.
RETURNS: To return an item please send an email to email@example.com to receive an RMA (return merchandise authorization) number. See more about returns and shipping here.
MONO CREATORS LLC PRODUCT WARRANTY MONO Creators LLC ("MONO") warrants its products to be free from defects in materials and workmanship under normal and proper usage and service for the life of the product. MONO’s obligation under this warranty is limited to replacing or repairing, at MONO’s option, products, or parts determined by MONO to be defective in materials or workmanship. If the product has been superceded, replacement will be made with a current model of the same quality and equivalent function.
All warranty claims must be made in writing, by mail or email, giving full product details and date of purchase. MONO will then determine if the issue is covered under warranty and as such, will issue a replacement along with a return label for sending the defective product back to MONO (U.S. returns only). This warranty is given to the original purchaser of the goods only and cannot be assigned, except with the prior written agreement of MONO.
This warranty does not cover any defects or costs caused by: (1) modification, alteration, repair or service of this product by anyone other than MONO; (2) physical abuse to, overload of, or misuse of, the product or operation thereof in a manner contrary to the accompanying instructions; (3) any use of the product other than that for which it was intended; or (4) shipment of the product to MONO for service. This warranty does not cover apparel. Mono reserves the right to revise product warranty and other store policies without notice.
UNDER NO CIRCUMSTANCES SHALL MONO BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PROPERTY DAMAGE, DAMAGE TO OR LOSS OF EQUIPMENT, LOST PROFITS OR REVENUE, COSTS OF RENTING REPLACEMENTS AND OTHER ADDITIONAL EXPENSES, EVEN IF MONO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
ANY EXPRESS WARRANTY NOT PROVIDED HEREIN, AND ANY REMEDY WHICH, BUT FOR THE WARRANTY CONTAINED HEREIN, MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY FROM JURISDICTION TO JURISDICTION.